UK visa email enquiries now attract payment, according to the British High Commission.
The payment which will commence from 1st of June will affect, Nigerians and other nationals who make email enquiries about UK visa.
According to the High Commission they will now have to pay a fee of £5.48, in addition to the cost of the visa.
The Media Officer, Mr Joseph Abuku, released the information to media, in a brief report regarding changes to UK Visas & Immigration customer care operations, in Abuja.
According to the statement, “Effective today (June 1), email enquiries by visa customers from overseas will attract a fee.
“How you contact UK Visas and Immigration is changing.
“From 1 June, all customer enquiries will be handled by a new commercial partner Sitel UK. The new contract will see a number of changes for customers.”
Changes have been made in all phone numbers and opening hours said, the high commission.
Other changes made were a reduction in the number of languages offered to 8 including English, and a fee of £5.48 for customers who contacted the UK Visas and Immigration by email.
“You will need to pay using a credit or debit card for contacting us by email.
“The charge includes the first email enquiry you send and any follow-up emails to and from the contact centre relating to the same enquiry.
“The way you pay to use the telephone service will remain the same using a credit or debit card.
“If you do not have access to a credit or debit card, you may choose to use a trusted 3rd party such as an agent or sponsor.” It concluded.